Last Updated: Nov 2, 2015
Xorbia Tickets strives to make the ticket purchasing experience as easy and convenient as possible. Please take a moment to review our policies so that you understand how our ticket buying process works.
Xorbia Tickets is an Internet-based, print-at-home ticketing service. We are hired by our clients to sell THEIR tickets. If you are not satisfied with any aspect of your event experience BESIDES the purchasing process, then you must speak to a representative of the event venue at the box office before the event has concluded. Policies set forth by our clients do not allow us to exchange or refund tickets once an event has taken place for any reason.
Methods of Payment
Xorbia Tickets accepts Visa, MasterCard, Discover, and American Express credit or debit cards for your purchase. As other methods of payment become available, we will update this policy accordingly.
Refund Policy for Cancelled or Postponed Events
We will issue refunds ONLY if an event is cancelled in its entirety. Sometimes weather or other outside considerations make the performance impossible to complete. In these cases, every effort will be made by Xorbia Tickets to ensure that refunds are made to the consumer. However, the venue and or promoter will make the final determination of refund availability and/or duration.
Pricing and Availability
Throughout the duration an event is on sale on the Xorbia Tickets website, the Xorbia Tickets software will select the best possible seat location at that time, as determined by our clients. Xorbia Tickets does not determine which seats are better than others. The venue where the event takes place decides in which order seats will sell. By utilizing the Internet, all of Xorbia Tickets’s distribution points access the same ticketing system and inventory; therefore, tickets for popular events with a high demand may sell quickly. Occasionally, additional tickets may be available prior to the event or added to an event as it is selling; however, Xorbia Tickets does not control this inventory or its availability.
A convenience fee (service charge) is assessed for each ticket purchased for the ease of purchasing tickets remotely (either on a PC or by phone). Xorbia Tickets, being an Internet-based ticketing company, has priced the convenience fee per ticket to be as low as possible so that the consumer does not pay more than is absolutely necessary.
Credit Card Processing
Payment processing occurs directly through XORBIA TICKETS. XORBIA TICKETS will collect all Registration Fees on behalf of the Organizer from Buyers and deduct all applicable Services Fees from the Registration Fees collected by XORBIA TICKETS, and then pass the remainder along to the Organizer within ten (10) business days after the event end date for the event to which the Registration Fees correspond (either by mailing a check or through an electronic funds transfer, depending on the option the Organizer has chosen through using the Site, to the address or account, respectively, that the Organizer accurately designates on the Site), provided that XORBIA TICKETS reserves the right to withhold funds (i) at any time as XORBIA TICKETS determines to be necessary for the processing and settlement of all refunds, disputed charges, chargebacks, customer complaints, allegations of fraud, and other discrepancies and (ii) as otherwise permitted pursuant to this TERMS OF SERVICE. XORBIA TICKETS, in its sole discretion, may determine to advance a portion of Registration Fees to Organizer prior to the period set forth above, on such terms and conditions as XORBIA TICKETS may establish from time to time. Organizer agrees that all Registration Fees for a given event are earned by Organizer only following conclusion of the applicable event and all Registration Fees ultimately due will be net of all Service Fees, refunds, disputed charges, chargebacks and other deductions, whether due to customer complaints, allegations of fraud, discrepancies related to the applicable event or otherwise. No payments shall be made to an Organizer from XORBIA TICKETS with respect to any event that is cancelled. If payments have already been made by XORBIA TICKETS to an Organizer for a cancelled event, such Organizer will immediately refund to XORBIA TICKETS all such payments upon cancellation of such event. All sales, fees, charges, and funds are payable in U.S. Dollars, or other foreign currencies accepted by XORBIA TICKETS.
ORGANIZER AGREES THAT ANY PAYMENT BY XORBIA TICKETS OF Registration FEES PRIOR TO THE TENTH (10TH) BUSINESS DAY AFTER THE END DATE OF THE APPLICABLE EVENT ARE MERELY ADVANCES OF AMOUNTS THAT MAY BECOME DUE TO ORGANIZER UNDER THIS TERMS OF SERVICE AND THAT XORBIA TICKETS MAY DEMAND SUCH ADVANCES BACK (FROM TIME TO TIME IN ITS SOLE DISCRETION), AND ORGANIZER SHALL THEREUPON PROMPTLY (AND IN ANY CASE WITHIN TEN (10) BUSINESS DAYS AFTER SUCH DEMAND) PAY BACK TO XORBIA TICKETS SUCH ADVANCE OR ANY PORTION THEREOF DEMANDED BY XORBIA TICKETS.
It is the responsibility of the Organizer to communicate its refund policy to Buyers and to issue refunds to Buyers via XORBIA TICKETS by contacting an account manager who will facilitate this process. An Organizer shall ensure that its refund policy is consistent with the terms of this TERMS OF SERVICE and the payment and refund mechanics of the Site. XORBIA TICKETS permits an Organizer to issue refunds to Buyers, provided the refund is issued by Organizer before four (4) days after the end date of an event and within six (6) months after the transaction date for the underlying ticket purchase. Refunds issued following such period will not be processed, unless otherwise agreed to by XORBIA TICKETS in its sole discretion. Subject to the foregoing, refunds issued by an Organizer will be processed within thirty (30) days after Organizer instructs the issuance of the refunds via the XORBIA TICKETS. All communications or disputes regarding refunds are between the Organizer and Buyer, and XORBIA TICKETS will not be responsible or liable for, and Organizer hereby agrees to fully indemnify XORBIA TICKETS and its affiliates for, refunds, errors in issuing refunds, or lack of refunds. (ii) Notwithstanding the foregoing, you acknowledge and agree that XORBIA TICKETS shall have the right to force a refund of any or all tickets at any time for any reason or no reason, including without limitation if XORBIA TICKETS receives complaints from a substantial number (as determined by XORBIA TICKETS in its sole discretion) of Buyers with respect to the applicable event or another event held by Organizer, or XORBIA TICKETS determines in its sole discretion that Organizer has engaged in any fraudulent activity or made any misrepresentations. Further, if one or more Buyer(s) request a refund, whether due to a cancelled event or for any other reason where XORBIA TICKETS would reasonably expect to lose a chargeback, XORBIA TICKETS may, in its sole discretion, issue such refund to such Buyer(s), and Organizer shall then owe the amount of such refund to XORBIA TICKETS.
Credit Card Chargebacks
Any credit card chargebacks initiated by a Buyer for any reason with respect to an event shall be charged back to the Organizer of such event. All communications and disputes regarding chargebacks are between the Organizer and Buyer, and XORBIA TICKETS will not be responsible or liable in any way for, and Organizer hereby agrees to fully indemnify XORBIA TICKETS and its affiliates for, chargebacks issued.
In the event that Organizer fails to pay to XORBIA TICKETS any amount owed pursuant to this TERMS OF SERVICE when due, such amount shall bear interest calculated from the date due until paid in full at a rate equal to the lesser of (a) ten percent (10%) per annum, and (b) the maximum amount permitted by applicable law. In the event any amounts are owed by Organizer to XORBIA TICKETS under this TERMS OF SERVICE or otherwise, XORBIA TICKETS may, without limiting its other rights and solutions, (i) deduct such amounts from Organizer’s outstanding balance, whether for that particular event or for any other event that Organizer lists through the Services; and/or (ii) send an invoice to Organizer for such amounts to the extent Organizer’s outstanding balance is insufficient to cover these costs, in which case Organizer shall pay XORBIA TICKETS such invoiced amounts within thirty (30) days after the date of the invoice. If payment for any amounts due to XORBIA TICKETS hereunder are not made by Organizer when due, XORBIA TICKETS reserves the right, in its sole discretion and without limiting its other rights and remedies, to terminate Organizer’s registration for the Services (including any and all accounts that Organizer may have) and to cancel all other events listed by Organizer.
Upon receipt of a credit card authorization from each individual ticket purchase, XORBIA TICKETS generates a confirmation message and issues a unique confirmation number. You agree to unconditionally accept, honor, and fulfill all ticketing commitments that have been confirmed by XORBIA TICKETS through the Services, and it is your responsibility to verify the Buyer’s membership status, confirmation number and/or any event restrictions prior to the subject event.
(i) You are solely responsible for determining which, if any, sales, use, amusement, value added, consumption, excise and other taxes, duties, levies and charges (collectively, “Taxes”) apply to your use of the Services and for collecting, remitting and reporting the correct amounts of all such Taxes to the applicable governmental authorities, even if XORBIA TICKETS provides you with tools that assist you in doing so. XORBIA TICKETS does not represent or warrant that any tax tools will meet all tax requirements that may be applicable to you. XORBIA TICKETS cannot give you legal or tax advice, so please be sure to check with your own tax advisor about any applicable Taxes. In the event that a governmental authority requires XORBIA TICKETS to pay any Taxes attributable to your use of the Services, you agree to indemnify and reimburse XORBIA TICKETS for such Taxes and all costs and expenses related thereto.
(ii) All Service Fees charged by XORBIA TICKETS do not include any Taxes except to the extent that a Tax is expressly set forth in the applicable invoice or billing statement, and you agree to pay any Taxes that are imposed and payable on such Service Fees (other than those calculated based on XORBIA TICKETS’S net income) to XORBIA TICKETS.
(iii) In addition, due to new IRS regulations, if XORBIA TICKETS processes transactions and issues you payouts (A) for more than $20,000 in gross sales and (B) for more than 200 order transactions, in each case during a given calendar year and in the aggregate across all of your accounts, XORBIA TICKETS is required to report to the IRS the gross amount of transactions for which you have been paid in that calendar year and in each month of that calendar year, as well as, your name, your address, and your Tax Identification Number (“Your Tax Information”). As part of these new IRS regulations, XORBIA TICKETS is required to either (I) collect Your Tax Information or (II) establish that you are a foreign person not subject to US taxes, before your accounts pass the 200 order transaction threshold in the aggregate. Once your accounts cross the 200 order transaction threshold, you agree that you will not receive any further payments from XORBIA TICKETS until either (I) or (II) above are satisfied. To learn more about these new IRS regulations and why we are required to do this, see:
(iv) XORBIA TICKETS reserves the right to withhold the payment of any amounts owed to you hereunder if XORBIA TICKETS suspects or determines that such amounts have been generated in (A) a fraudulent manner, (B) violation of this TERMS OF SERVICE, or (C) violation of any applicable laws or regulations (foreign or domestic), or if XORBIA TICKETS is required to do so by applicable laws or regulations (foreign or domestic). Such withholding may be temporary or permanent (as determined by XORBIA TICKETS).
Before purchasing tickets, it is your responsibility to carefully review your seat location, event, and performance date. Policies set forth by our clients prohibit Xorbia Tickets from issuing exchanges or refunds after a ticket has been purchased.
Xorbia Tickets, being a print-at-home, Internet-based ticketing company does allow the consumer to reprint tickets for THE CONSUMER’S USE ONLY. The unique two-dimensional bar code printed on all tickets will allow ONLY ONE ticket, the first ticket, to enter the event. The user agrees not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and assumes all financial liability for the copying of his unique, bar-coded ticket.
Delivery of Tickets and Will Call
If you have selected delivery through the mail, please allow at least fourteen days after placing your order for your tickets to arrive. For Fan Club Events, you will recieve your tickets no later than 2 days prior to the show. For express delivery orders, please allow at least two business days for your order to arrive. If you have not received your tickets within forty-eight hours of the event, please contact us at 1-800-793-9040. Xorbia Tickets will only ship tickets via Federal Express or US Postal Service to the billing address of the charge card holder. Occasionally, when Xorbia Tickets receives incorrect billing or credit card account information for a ticket purchase, the processing and delivery may be delayed.
Even though Xorbia Tickets is an Internet-based, print-at-home ticketing system, we do allow for tickets to be delivered through Will Call for some events. Will Call tickets are generally available one hour prior to the start time of the event. You will need to present the credit card used to purchase the tickets and a picture identification to pick up your tickets.
When purchasing tickets through Xorbia Tickets, you are limited to a maximum number of tickets for each event per purchase. This ticket limit is identified on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
If there are any questions regarding the terms of service you may contact us using the information below:
2752 East Ponce De Leon Ave. (Suite I)
Decatur, GA 30030