FAQ / Attendee

Frequently Asked Questions

 

How will I receive my electronic tickets?

Xorbia Tickets delivers purchased tickets immediately after purchase on the confirmation page and via email.

 

What if I don’t receive my tickets via email?

We suggest that you check any junk mail or spam guard settings that you may have on your e-mail inbox, and alter them accordingly. These filters have been known to impede delivery of our electronic tickets from time to time. However, if you still haven’t been able to find your tickets, you can go to our Retrieve Tickets page that will assist you in getting your tickets back easily.

 

What if I can’t print my ticket?

  1. Check to make sure you have Adobe Acrobat Reader 4.0 (Free) or higher.
  2. Make sure your printer is on and the cables are connected to your computer.
  3. Make sure your computer has enough memory available; try closing any unnecessary programs.
  4. Still unable to print? Contact us for help.

 

What if I received my tickets, but they didn’t print correctly?

  1. Open the attachment that came with your email.
  2. Save the attachment to your hard drive.
  3. Try to print your tickets again. Still unable to print? Contact us for help.

 

The same name is on both tickets; will this be a problem?

No. The ticket has a unique barcode that will be scanned and identify whether the ticket has been used prior to entry. This is the only criteria for successful entrance (aside from any age or dress restrictions that may apply).

 

Can I cut the ticket down to the barcode so it’s easier to carry?

The full page ticket contains an additional barcode aligned horizontally just in case the other doesn’t work. We recommend that you bring the entire page. Feel free to fold it down to the needed size for convenience.

 

Should I print my tickets right away or wait for the email?

We recommend that you save the tickets from the confirmation page to your computer right away. However, if you don’t, an email with the tickets as an attachment will arrive in just a few minutes.

 

What if I lose or delete my ticket?

Xorbia Tickets has a convenient way of retrieving your tickets without having to make a phone call. Just click on the Retrieve Tickets link in the Purchasers section of the website and the tickets will be sent to you via email again automatically.

 

I printed my tickets twice. Will that be a problem?

No. You can print the tickets as many times as you like! The tickets become “used” once we’ve scanned them at the event.

 

I bought my Xorbia Tickets from someone else. How do I know they’re valid?

In order to ensure the validity of your tickets, we recommend asking the original ticket purchaser to transfer the tickets to you. To transfer the tickets, the original purchaser will need to log into his or her Xorbia account. Under the Ticket Information tab, click on the Transfer Tickets link. Enter the name and email address of the person to whom the tickets are being transferred, then click on Transfer Tickets. For more info on transferring tickets, click here.

Please note that in order to transfer tickets, both the sender and the receiver will need to have a Xorbia account set up. If you purchased your tickets without creating an account, simply go to our Account Setup page and create an account using the same email address you entered when you bought the tickets. Then once you log in you’ll see your tickets in your account.

 

Why does the form ask for my email address?

Your print-at-home tickets and your purchase confirmation will both be emailed to you.

 

What name will appear on my credit card statement?

Typically you will see the event name listed on your credit card statements. In some cases, however, XORBIA TICKET TECHNOLOGIES will appear on your statement.

 

Do you really need my phone number?

There are times when people accidentally enter in the wrong email address and do not receive their tickets. If this happens we will verify your purchase using the phone number you entered.

 

Why is my card being rejected?

There could be several reasons:

    • Your zip code is not matching what is on file with your financial institution. If you recently moved, please attempt your previous billing zip code.
    • The entered card code does not match what is on file with your financial institution. Refer to the example on the credit card entry page for where to get the correct number.
    • It’s possible that the available balance does not cover the needed amount.
    • If you still have trouble, please contact us.

 

Why are there charges on my account when I didn’t receive my tickets?

If you see pending charge(s) on your account but didn’t receive your tickets, here are some possible reasons:

    • Payment failed: The attempted transaction failed due to a payment submission error (wrong billing address, incorrect zip code, etc.). When a transaction is attempted your bank may hold the funds until the transaction is authorized. If the transaction fails these funds may remain in a pending state until released by your bank. Authorization holds can only be released by the card provider. The hold can remain on your account for up to 10 business days.
    • Wrong email address entered: If you chose the PDF delivery option, tickets will be emailed to the email address associated with your Xorbia account OR to the email address you entered when purchasing your tickets. If you’ve completed your order but haven’t received your tickets, it’s possible that the email address was entered incorrectly. If you think this might be the case, please contact Xorbia Support.

 

Can I transfer my tickets to someone else?

Yes. Click here for step-by-step instructions on transferring tickets.

Please note that in order to transfer tickets, both the sender and the receiver will need to have a Xorbia account set up. If you purchased your tickets without creating an account, simply go to our Account Setup page and create an account using the same email address you entered when you bought the tickets. Then once you log in you’ll see your tickets in your account.

 

I am no longer able to attend the event. Can I get a refund?

All ticket sales are final and non-refundable. Ticket buyers are required to agree to the Purchasing Agreement before submitting a ticket order.

 

I purchased a coupon from another site. Do I need to redeem it?

If you purchased a voucher from another website, you will need to redeem the voucher for a ticket in order to gain entry into the event.  In order to do so, go to the event page and enter the voucher into the Promo Code box before selecting Reserve Tickets.   Then complete the purchase process and print your ticket(s).

 

Can I change the name on my ticket?

Yes. For step-by-step instructions on changing the name on your ticket, click here.