FAQ

FAQ – Frequently Asked Questions

Ticket Transaction Questions

How do I receive my electronic tickets?

Xorbia Tickets delivers purchased tickets immediately after purchase on the confirmation page and via email.


What if I do not receive my tickets via email?

We suggest that you check any junk mail or spam guard settings that you may have on your e-mail Inbox, and alter them accordingly. These filters have been known to impede delivery of our electronic tickets from time to time. However, if you still haven’t been able to find your tickets, you can go to our Retrieve Tickets page that will assist you in getting your tickets back easily.

What if I can't print my ticket?

Check to make sure you have Adobe Acrobat Reader 4.0 (Free) or higher. Make sure your printer is on and the cables are connected to your computer. Make sure your computer has enough memory available; try closing any unnecessary programs. Still unable to print? Contact us for help.

What if I received my tickets via email, but they did not print correctly?

Open the attachment that came with your email. Save the attachment to your hard drive. Try to print your tickets again. Still unable to print? Contact us for help.


The same name is on both tickets, will this be a problem?

No. The ticket has a unique barcode that will be scanned and identify whether the ticket has been used prior to entry. This is the only criteria for successful entrance aside from any age or dress restrictions that may apply.


Can I cut the ticket down to just the barcode so it's easier to carry?

The full page ticket contains an additional barcode aligned horizontally just in case the other doesn’t work. We recommend that you bring the entire page. Feel free to fold it down to the needed size for convenience.


Should I print my tickets right away or wait for the email?

We recommend that you save the tickets from the confirmation page to your computer right away. However, if you don’t, an email with the tickets as an attachment will arrive in just a few minutes.


What if I lose or delete my ticket?

Xorbia Tickets has a convenient way of retrieving your tickets without having to make a phone call. Just click on the Retrieve Tickets link in the Purchasers section of the website and the tickets will be sent to via email again automatically.

Credit Card Transaction Questions

Why does the form ask for my email address?

Xorbia Tickets not only sends your purchase confirmation to this address but the actual print-at-home tickets as well.

What name should I expect to see on my credit card statement?

You will see XORBIA TICKET TECHNOLOGIES on your billing statement. Hopefully the notation on the confirmation page and emails should provide adaquate reminder of what to expect on your online and monthly statements.

Do you really need my phone number?

There are times when people accidentally enter in the wrong email address. If this happens we will send them to the correct address by contacting you by phone.

Why is my credit card being rejected?

There could be several reasons:

  • Your zip code is not matching what is on file with your financial institution. If you recently moved, attempt your previous billing zip code.
  • The entered card code does not match what is on file with your financial institution. Refer to the example on the credit card entry page for where to get the correct number.
  • It’s possible that the available balance does not cover the needed amount.
  • If you still have trouble, please contact us.

Scanning and iPhone/Android App Questions

What kind of equipment do you use to scan tickets?

We use the newest and easiest to use equipment and software in the industry. Our custom mobile applications runs on Symbol Technologies 8846 Windows Mobile rugged scanners. Nothing scans faster or displays the result more clearly than a Symbol scanner. We also have a smartphone scanning app for both the Android and iPhone platforms that is used for our PDF and SMS QR code tickets.


How can you be sure that a ticket has already been scanned?

Our custom mobile application interacts with a single database. Once the barcode/QR code has been scanned, we void any another attempts with the same barcode/QR code in the database.


What alerts us to know if a ticket has already been scanned?

Brightly colored screens that are green when the scan is good and red when the scan identifies an issue with the ticket. For our smartphone scanners the tickets that are good will show up as green-valid and tickets that have an issue will show up as red-invalid.

How far away can two or more scanners be from each other and still work?

We can setup an area or venue of ANY size that will enable the scanners to work together without issue. For example: fairgrounds, waterfronts or stadiums.

Is the equipment as easy to use as you make it seem?

We’ve purposefully worked with Symbol Technolgies’ wireless Windows Mobile devices to make the application as easy to use as possible. Setup time is minimal and it’s easy as pressing a button to scan a ticket.

Client Questions

How do I create an account?
Fill out the I’m Interested form or call us directly at (800) 793-9040. We can get an account setup for you.

Can we check to see how many tickets have been purchased?
Absolutely. Once you account has been setup, you’ll have access to a whole host of real-time reports that are can be accessed 24 hours a day.

Can we look up a particular attendee if needed?
Again, no problem. There is quite a bit of search functionality in the Xorbia Tickets product.

Can we see how many tickets have been purchased per day?
You’ll be able to see how many tickets were purchased on any particular date, hour of the day, day of the week and more.
How do I create a promotion code?
This is quite simple. Login | Select Event Management | Click Promotions | Select your event | Click Add | Fill out necessary fields. You’re done!
Can your system handle selling tickets to multiple events at the same time?
Definitely. Our system can handle selling multiple events for the same or multiple locations. Each will have their own link that you can use on your website and promotions.

Contact Us

Need additional assistance? No worries, click here and we’ll be happy to assist you.

64 Comments

  1. PCOS Fat loss

    Just Browsing

    While I was browsing today I noticed a great article concerning

  2. confess

    Informative and precise

    Its hard to find informative and precise information but here I found

  3. Acid Reflux remedy

    News info

    I was reading the news and I saw this really interesting info

  4. personal training

    Its hard to find good help

    I am regularly proclaiming that its difficult to procure good help, but here is

  5. new air ducts

    Yahoo results

    While browsing Yahoo I discovered this page in the results and I didn’t think it fit

  6. Indigo Children

    Just Browsing

    While I was surfing today I saw a great article concerning

  7. How to get sales leads

    Tumblr article

    I saw someone talking about this on Tumblr and it linked to

  8. Production Music

    Yahoo results

    While searching Yahoo I discovered this page in the results and I didn’t think it fit

  9. work truck

    Wikia

    Wika linked to this site

  10. Obat herbal asam urat

    Just Browsing

    While I was browsing today I noticed a great article about

  11. 9mm

    Dreary Day

    It was a dreary day here today, so I just took to messing around online and found

  12. j john sebastian attorney

    Informative and precise

    Its hard to find informative and precise info but here I noted

  13. Hand painted clog

    News info

    I was reading the news and I saw this really interesting topic

  14. www.menage-poly.com

    http://www.menage-poly.com

    […]below you?ll find the link to some internet sites that we think you need to visit[…]

  15. multi currency credit card processing

    multi currency credit card processing

    Restaurant Owners get your FREE Credit Card POS system and Low rate of 1.59% Visit us at http://www.igroovv.com/restaurants for more information

  16. credencis

    credencis

    […]Sites of interest we’ve a link to[…]

  17. bed and breakfast a Ferrara

    bed and breakfast a Ferrara

    Soggiornare a Ferrara in Italia per turismo e lavoro .

  18. PartyFixx

    PartyFixx

    […]below you will obtain the link to some sites that we think you need to visit[…]

  19. Car accident lawyer

    Car accident lawyer

    […]Here are several of the web-sites we advise for our visitors[…]

  20. ingrown hair tweezers

    ingrown hair tweezers

    […]usually posts some pretty exciting stuff like this. If you are new to this site[…]

  21. Buy fire HD 8 gb

    Buy fire HD 8 gb

    […]check beneath, are some totally unrelated internet websites to ours, having said that, they may be most trustworthy sources that we use[…]

  22. Chicago Process Servers

    Chicago Process Servers

    […]check beneath, are some absolutely unrelated web-sites to ours, nonetheless, they’re most trustworthy sources that we use[…]

  23. gost russia

    gost russia

    […]although web sites we backlink to beneath are considerably not connected to ours, we feel they’re basically worth a go by way of, so have a look[…]

  24. klinik aborsi

    klinik aborsi

    […]Here is a good Weblog You may Come across Interesting that we Encourage You[…]

  25. karate gym Snellville

    karate gym Snellville

    […]we like to honor several other world wide web web sites around the net, even if they aren?t linked to us, by linking to them. Below are some webpages really worth checking out[…]

  26. Auto Body Repair

    Wikia

    Wika linked to this website

  27. Dating

    Dating

    […]one of our guests recently suggested the following website[…]

  28. Beginners models cheap

    Beginners models cheap

    […]just beneath, are quite a few entirely not related websites to ours, nonetheless, they may be surely really worth going over[…]

  29. learn to sing on your own

    learn to sing on your own

    […]please go to the web sites we adhere to, such as this 1, as it represents our picks from the web[…]

  30. pet care products

    pet care products

    […]we like to honor numerous other world wide web web sites around the web, even when they aren?t linked to us, by linking to them. Underneath are some webpages worth checking out[…]

  31. Hearthstone Gold hack

    Hearthstone Gold hack

    […]one of our guests not too long ago proposed the following website[…]

  32. makeup products

    makeup products

    […]we came across a cool site which you could delight in. Take a search if you want[…]

  33. learn to sing better

    learn to sing better

    […]usually posts some incredibly interesting stuff like this. If you are new to this site[…]

  34. Louis Vuitton Outlet

    Louis Vuitton Outlet

    drying out applying the themes it’s possible that is going to take 4 24 working hours.

  35. buy traffic

    buy traffic

    […]please stop by the web pages we stick to, like this 1, because it represents our picks in the web[…]

  36. WojoliteCMS

    News info

    I was reading the news and I saw this really cool topic

  37. Have a laugh

    Have a laugh

    […]one of our guests not long ago proposed the following website[…]

  38. buy moncler

    buy moncler

    […]Wonderful story, reckoned we could combine a few unrelated information, nevertheless really worth taking a look, whoa did one particular find out about Mid East has got more problerms as well […]

  39. Elizabet Ryun

    Elizabet Ryun

    […]just beneath, are numerous totally not connected web-sites to ours, having said that, they’re certainly really worth going over[…]

  40. cupones

    cupones

    […]here are some hyperlinks to web pages that we link to because we consider they are really worth visiting[…]

  41. orospu

    orospu

    […]Every as soon as inside a while we decide on blogs that we read. Listed below would be the most up-to-date web pages that we decide on […]

  42. Way of the Web

    Way of the Web

    […]here are some links to web sites that we link to simply because we assume they may be really worth visiting[…]

  43. sql server query optimization

    sql server query optimization

    […]although internet sites we backlink to below are considerably not connected to ours, we feel they’re essentially worth a go by, so have a look[…]

  44. url short

    url short

    Shortens long URLs to make them easy to remember and acceptable in social networks like twitter and facebook. Follow up your links, approach your audience more than ever with our statistics. Make your brand worth in an increasingly competitive world.

  45. Evolve and Ascend Facebook

    Evolve and Ascend Facebook

    […]the time to study or visit the subject material or sites we’ve linked to below the[…]

  46. club

    club

    […]although web-sites we backlink to below are considerably not associated to ours, we really feel they are essentially worth a go by way of, so have a look[…]

  47. JVZoo.com

    JVZoo.com

    […]please take a look at the web sites we adhere to, like this a single, as it represents our picks through the web[…]

  48. Ground beef tacos

    Ground beef tacos

    […]just beneath, are numerous entirely not associated web sites to ours, nevertheless, they’re certainly really worth going over[…]

  49. Have Furniture to sell in St. Louis, We pickup!

    […]usually posts some really intriguing stuff like this. If you?re new to this site[…]

  50. Cleveland Marhoefer

    Cleveland Marhoefer

    […]below you?ll uncover the link to some web-sites that we assume you need to visit[…]

  51. ride on cars

    ride on cars

    […]always a massive fan of linking to bloggers that I love but don?t get a lot of link love from[…]

  52. pearly whites express

    pearly whites express

    […]below you will uncover the link to some sites that we assume you ought to visit[…]

  53. m88

    m88

    […]check beneath, are some entirely unrelated internet websites to ours, on the other hand, they’re most trustworthy sources that we use[…]

  54. Compositing

    Compositing

    […]Wonderful story, reckoned we could combine a few unrelated data, nonetheless really worth taking a appear, whoa did one learn about Mid East has got a lot more problerms as well […]

  55. Find freelancer

    Find freelancer

    […]very handful of web sites that take place to become in depth beneath, from our point of view are undoubtedly very well really worth checking out[…]

  56. Bitcoin Price Index

    Bitcoin Price Index

    […]here are some links to web pages that we link to since we think they may be really worth visiting[…]

  57. USB Collar ID

    USB Collar ID

    […]that will be the end of this post. Right here you will discover some websites that we feel you will enjoy, just click the hyperlinks over[…]

  58. merry christmas sms

    merry christmas sms

    […]below you will discover the link to some web-sites that we think you ought to visit[…]

  59. make money online

    make money online

    […]below you?ll obtain the link to some sites that we assume you need to visit[…]

  60. Read This

    Read This

    […]Wonderful story, reckoned we could combine a number of unrelated data, nonetheless truly really worth taking a look, whoa did 1 find out about Mid East has got much more problerms at the same time […]

  61. Appliances repair in Los Angeles

    Informative and precise

    Its difficult to find informative and precise info but here I found

  62. overhead garage door repair

    overhead garage door repair

    […]the time to study or visit the subject material or web pages we have linked to beneath the[…]

  63. interior designs dubai

    interior designs dubai

    […]although sites we backlink to beneath are considerably not connected to ours, we feel they may be basically worth a go through, so have a look[…]

  64. no deposit bonus

    no deposit bonus

    […]Every when in a although we select blogs that we read. Listed beneath are the most recent web sites that we select […]