FAQ

Check out our most commonly asked questions below.

FAQ – Frequently Asked Questions

Ticket Transaction Questions

How do I receive my electronic tickets?

Xorbia Tickets delivers purchased tickets immediately after purchase on the confirmation page and via email.


What if I do not receive my tickets via email?

We suggest that you check any junk mail or spam guard settings that you may have on your e-mail Inbox, and alter them accordingly. These filters have been known to impede delivery of our electronic tickets from time to time. However, if you still haven’t been able to find your tickets, you can go to our Retrieve Tickets page that will assist you in getting your tickets back easily.

What if I can't print my ticket?

Check to make sure you have Adobe Acrobat Reader 4.0 (Free) or higher. Make sure your printer is on and the cables are connected to your computer. Make sure your computer has enough memory available; try closing any unnecessary programs. Still unable to print? Contact us for help.

What if I received my tickets via email, but they did not print correctly?

Open the attachment that came with your email. Save the attachment to your hard drive. Try to print your tickets again. Still unable to print? Contact us for help.


The same name is on both tickets, will this be a problem?

No. The ticket has a unique barcode that will be scanned and identify whether the ticket has been used prior to entry. This is the only criteria for successful entrance aside from any age or dress restrictions that may apply.


Can I cut the ticket down to just the barcode so it's easier to carry?

The full page ticket contains an additional barcode aligned horizontally just in case the other doesn’t work. We recommend that you bring the entire page. Feel free to fold it down to the needed size for convenience.


Should I print my tickets right away or wait for the email?

We recommend that you save the tickets from the confirmation page to your computer right away. However, if you don’t, an email with the tickets as an attachment will arrive in just a few minutes.


What if I lose or delete my ticket?

Xorbia Tickets has a convenient way of retrieving your tickets without having to make a phone call. Just click on the Retrieve Tickets link in the Purchasers section of the website and the tickets will be sent to via email again automatically.

Credit Card Transaction Questions

Why does the form ask for my email address?

Xorbia Tickets not only sends your purchase confirmation to this address but the actual print-at-home tickets as well.

What name should I expect to see on my credit card statement?

You will see XORBIA TICKET TECHNOLOGIES on your billing statement. Hopefully the notation on the confirmation page and emails should provide adaquate reminder of what to expect on your online and monthly statements.

Do you really need my phone number?

There are times when people accidentally enter in the wrong email address. If this happens we will send them to the correct address by contacting you by phone.

Why is my credit card being rejected?

There could be several reasons:

  • Your zip code is not matching what is on file with your financial institution. If you recently moved, attempt your previous billing zip code.
  • The entered card code does not match what is on file with your financial institution. Refer to the example on the credit card entry page for where to get the correct number.
  • It’s possible that the available balance does not cover the needed amount.
  • If you still have trouble, please contact us.

Scanning and iPhone/Android App Questions

What kind of equipment do you use to scan tickets?

We use the newest and easiest to use equipment and software in the industry. Our custom mobile applications runs on Symbol Technologies 8846 Windows Mobile rugged scanners. Nothing scans faster or displays the result more clearly than a Symbol scanner. We also have a smartphone scanning app for both the Android and iPhone platforms that is used for our PDF and SMS QR code tickets.


How can you be sure that a ticket has already been scanned?

Our custom mobile application interacts with a single database. Once the barcode/QR code has been scanned, we void any another attempts with the same barcode/QR code in the database.


What alerts us to know if a ticket has already been scanned?

Brightly colored screens that are green when the scan is good and red when the scan identifies an issue with the ticket. For our smartphone scanners the tickets that are good will show up as green-valid and tickets that have an issue will show up as red-invalid.

How far away can two or more scanners be from each other and still work?

We can setup an area or venue of ANY size that will enable the scanners to work together without issue. For example: fairgrounds, waterfronts or stadiums.

Is the equipment as easy to use as you make it seem?

We’ve purposefully worked with Symbol Technolgies’ wireless Windows Mobile devices to make the application as easy to use as possible. Setup time is minimal and it’s easy as pressing a button to scan a ticket.

Client Questions

How do I create an account?
Fill out the I’m Interested form or call us directly at (800) 793-9040. We can get an account setup for you.

Can we check to see how many tickets have been purchased?
Absolutely. Once you account has been setup, you’ll have access to a whole host of real-time reports that are can be accessed 24 hours a day.

Can we look up a particular attendee if needed?
Again, no problem. There is quite a bit of search functionality in the Xorbia Tickets product.

Can we see how many tickets have been purchased per day?
You’ll be able to see how many tickets were purchased on any particular date, hour of the day, day of the week and more.
How do I create a promotion code?
This is quite simple. Login | Select Event Management | Click Promotions | Select your event | Click Add | Fill out necessary fields. You’re done!
Can your system handle selling tickets to multiple events at the same time?
Definitely. Our system can handle selling multiple events for the same or multiple locations. Each will have their own link that you can use on your website and promotions.

Contact Us

Need additional assistance? No worries, click here and we’ll be happy to assist you.

1 Comment

  1. Duane Rockensock

    I need to know your fees. What do you charge for credit card processing and your convenience fee for ordering online? Please reply. Thanks!

Leave a Comment